PRIVACY POLICY

1. Information I Collect

I may collect and process the following information:

• Your name

• Email address

• Telephone number

• Project details and preferences

• Correspondence via forms, email, or client portal

• Any information you choose to provide when applying for design services

• First name and email address if you download my Home Investment Guide

This information is collected when you:

• Submit a form on my website, including the Home Investment Guide sign up form

• Apply for a service

• Enter into a contract with LABODE

• Communicate with me directly

2. How I Use Your Information

Your information is used solely to:

• Respond to enquiries

• Review and assess design applications

• Deliver virtual interior design services

• Manage client relationships and contracts

• Provide project related communication

• Send you the Home Investment Guide you have requested

• Send you occasional updates by email, but only if you have ticked the box to opt in when signing up

• Improve my services and client experience

I do not sell or misuse your data.

3. Legal Basis for Processing

I process personal data under the following lawful bases:

• Performance of a contract

• Legitimate business interests

• Consent (where applicable, such as marketing communications and the Home Investment Guide sign up)

• Legal and regulatory obligations

4. Sharing Your Information

Your information may be shared only where necessary to support your project, for example with:

• Contractors or suppliers (for pricing or feasibility only)

• Professional advisers where required

• Squarespace, which hosts my website and processes form submissions on my behalf

• Google, whose reCAPTCHA service helps protect my forms from spam and bots, and whose Sheets service I use to store Home Investment Guide sign ups

These providers process data under their own privacy and security terms. Google's use of reCAPTCHA is governed by the Google Privacy Policy and Terms of Service.

I will never share your data for marketing purposes without your explicit consent.

5. Data Storage & Security

• Your data is stored securely, including within Google Sheets for Home Investment Guide sign ups

• Access is limited to what is reasonably necessary

• I retain personal information only for as long as required to fulfil its purpose or meet legal obligations

Retention Periods: I typically keep client data for 6 years after project completion (required by HMRC for tax purposes). Enquiries are kept for up to 2 years from last contact. You may request earlier deletion, subject to my legal obligations.

6. Marketing & Communications

When you download the Home Investment Guide, you can choose to tick a box to receive news and updates by email. This is entirely optional and unticked by default.

If you tick this box, I may email you in future, though I have no active email marketing campaigns at this time. You can unsubscribe at any time using the link provided in any email you receive.

If you submit a general enquiry form, you may also be added to the LABODE mailing list. I do not send unsolicited marketing.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal obligations)

• Object to or restrict processing

• Withdraw consent at any time, including opting out of future emails

Requests can be made via the Contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you are unhappy with how I have handled your data.

8. Use of Images & Testimonials

I will never publish identifiable client information, testimonials, or images of your property without prior consent.

LABODE may refer to anonymised projects or use non-identifiable visuals for portfolio and marketing purposes.

9. Cookies

This website may use cookies to improve functionality and user experience.
My Home Investment Guide sign up form also uses Google reCAPTCHA, which sets its own cookies to help prevent spam.
You can manage cookie preferences through your browser settings.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect legal or operational changes.
The most recent version will always be published on this page.

11. Contact

For privacy-related enquiries, please contact me via the Contact page or email hello@labode.co.uk