PRIVACY POLICY

1. Information We Collect

We may collect and process the following information:

• Your name

• Email address

• Telephone number

• Project details and preferences

• Correspondence via forms, email, or client portal

• Any information you choose to provide when applying for design services

This information is collected when you:

• Submit a form on our website

• Apply for a service

• Enter into a contract with LABODE

• Communicate with us directly

2. How We Use Your Information

Your information is used solely to:

• Respond to enquiries

• Review and assess design applications

• Deliver virtual interior design services

• Manage client relationships and contracts

• Provide project-related communication

• Improve our services and client experience

We do not sell or misuse your data.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract

• Legitimate business interests

• Consent (where applicable, such as marketing communications)

• Legal and regulatory obligations

4. Sharing Your Information

Your information may be shared only where necessary to support your project, for example with:

• Contractors or suppliers (for pricing or feasibility only)

• Professional advisers where required

We will never share your data for marketing purposes without your explicit consent.

5. Data Storage & Security

• Your data is stored securely

• Access is limited to what is reasonably necessary

• We retain personal information only for as long as required to fulfil its purpose or meet legal obligations

Retention Periods: We typically keep client data for 6 years after project completion (required by HMRC for tax purposes). Enquiries are kept for up to 2 years from last contact. You may request earlier deletion, subject to our legal obligations.

6. Marketing & Communications

If you submit a form, you may be added to the LABODE mailing list.
You can unsubscribe at any time using the link provided in our emails.

We do not send unsolicited marketing.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal obligations)

• Object to or restrict processing

• Withdraw consent at any time

Requests can be made via the Contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your data.

8. Use of Images & Testimonials

We will never publish identifiable client information, testimonials, or images of your property without prior consent.

LABODE may refer to anonymised projects or use non-identifiable visuals for portfolio and marketing purposes.

9. Cookies

This website may use cookies to improve functionality and user experience.
You can manage cookie preferences through your browser settings.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect legal or operational changes.
The most recent version will always be published on this page.

11. Contact

For privacy-related enquiries, please contact us via the Contact page or email hello@labode.co.uk